Cloud computing is the
practice of using a network of remote servers hosted on the Internet to store,
manage, and process data, rather than a local server or a personal computer.
The following 5 principles support a
higher level of definition of a cloud service and how they’re typically designed:
Rapid elasticity, Resource pooling, Network access, on-demand self service and
measured services. (2)
The first of the five characteristics
that build up a cloud computing service is ‘Rapid elasticity’ which allows
users of the service to seamlessly request more storage space within a cloud or
any another type of service available, this is a key feature in creating a
virtual environment appearing to be infinite to users due to its impressive,
consistent reliability for storage space. This type of service is unique to
cloud computing and computing services.
Another vital characteristic that builds
up a cloud computing service is resource pooling, this is done by companies
allowing clients of the facility to change their level of service as well and
without being subject to any of the virtual or physical resource limitations.
Cloud computing services that can apply the resource pooling strategy include
data storage, processing services, and bandwidth provided services. All these
services can be customised to suit each users needs without any changes to
appearance (relating back to Rapid elasticity).
A successful cloud computing service strategy
constantly insures that it always has broad network access which refers to
resource hosting within the private cloud network and the company’s firewall.
These resources and services are then assessable from a wide verity of devices
such as smartphone phones, PC’s, Laptops and Tablets.
A part of managing of the cloud services includes monitoring services for various reasons, including
billing, effective use of resources, or overall predictive planning this
elaborates the idea that in automated remote servicing the measuring load
provided will be assessed and used by both the user and client of the cloud
The use of ITIL and cloud computing work cohesively as
cloud computing doesn’t require a bulky investment cost to start up and further
investment doesn’t have to commence until actually demand occurs plus cloud
computing is built to offer usage on-demand. the implementation of ITIL conveys
advantages such as; by adopting established standards that are proven to work,
service providers are beyond liable to deliver services consistently to the
agreed service levels, both effectively and efficiently throughout a company
such as ”Amazon Web Services”.
and use of an ITIL’s service strategy incorporate benefits such as the
reduction of unforeseen and unintended resource pooling and unforeseen cost’s,
this is done by simply executing better handling of service outages and the superior
methods of identification of root courses in unexpected circumstances. And therefore
by ‘Amazon web services’ embracing ITIL’s service strategy practises it’ll enable
the business and its customers to add value to the service they’re receiving/offering
by reducing downtime and fundamentally a competitive advantage in
the market place.
Acquiring an on-demand self services is an essential element
to achieve effective and suitable operation of the cloud services provided,
this specific feature allows cloud computing users to run their own sessions
without interaction with the service provides.
With good practise of ITIL’s service operation strategies cost’s can be
associative due to the flexible resource allocation model of the cloud, this then
allows for innovative thinking with respect to ways of partitioning all the
larger scale problems ”Amazon Web Services” may be facing.
management plays a fundamental role in ensuring functionality and operational
health of the IT service is to its optimum standards
specification defines an event as “any detectable or discernable occurrence
that has significance for the management of the IT infrastructure or the
delivery of IT service.” In other words, an event is something that happens to an IT system that has
An occurrence can be anything that has
material impact on the business such as environmental conditions, security
intrusions, warnings, errors, triggers, or even normal functioning. Occurrences
are things ‘Amazon Web Services’ needs to monitor, adaptation of ITIL’s practices
and teachings will certainly, give them the visibility they need to run your
systems more efficiently and effectively over time with minimal downtime.
Improvement (CSI) continually improves the effectiveness and efficiency of
services and processes. As per ITIL 2011, benefits to the organisation financially
include cost-effective provision of the services provided by the institution as
well as list of cost justifications for the infrastructure and all services
A company such as ‘Amazon Web
Services’ is found to be well-suited with ITIL’s 5th phase of the
service lifestyle, as subsequently like CSI demonstrates the organisation was initially structured to
organize and describe all of it’s activities and processes involved in
planning, creating, managing, and supporting modern IT services. (4) It also offers practical guidance
and comprehensive guidelines for establishing, developing, and running cloud-
based IT capabilities.
By following and implementing
ITIL’s continuous Service improvement parameters organisations such as ‘Amazon
Web Services’ and others alike will find themselves reducing there cost and respectably
increasing profits by implementing the relative adjustments and changes to the
way they operate, and continuously improving the way they’re currently operate
if fulfilling of ITIL’s CSI strategy guidelines.
CSI can encouragement the
improvement of ‘Amazon Web Services’ service reliability, stability and
availability to consumers; this them has a knock-on-effect on the company’s
reputation for providing excellent services and can attract new users and
maintain existing loyal users of the service. additionally, the use of continual service improvement improves
the metrics and measurements the organisation uses to monitor its goals and
objectives, makes sure all decisions and actions to take are well-defined and
approved against industry standards.
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